Privacy Policy – True North Institute Max

1. Introduction

Welcome to True North Institute Max (“we”, “our”, “us”). We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Applicable provincial privacy laws
General Data Protection Regulation (GDPR) (for EU/EEA residents)
Other applicable privacy regulations

By using our website truenorthinstitutemax.com, enrolling in our programs, or interacting with our services, you agree to the terms outlined here.

2. Information We Collect

2.1 Information You Provide Directly

When you interact with us, you may provide:

Name, email address, phone number
Mailing/billing address
Payment details (processed securely via third-party providers)
Enrollment forms, assessment results, or training-related documents
Communication history (emails, messages, forms)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

IP address, browser type, operating system
Device identifiers
Pages visited, time spent, click actions
Cookies and tracking technologies (see Section 6)

2.3 Information from Third Parties

We may receive data from:

Payment processors (transaction confirmations only)
Marketing platforms (with your consent)
Social media integrations

3. How We Use Your Information

We process personal information for:

Service delivery – Enrolling you in courses, providing educational content, tracking progress
Customer support – Responding to inquiries and resolving issues
Personalization – Recommending training programs and resources
Compliance – Meeting regulatory and recordkeeping obligations
Marketing – Sending newsletters, offers, and updates (with your consent)
Analytics – Understanding usage patterns to improve our programs

4. Data Storage & Security

We take security seriously and implement:

Encrypted connections (HTTPS/TLS)
Secure cloud storage with restricted access
Regular security reviews and backups
Staff training on privacy compliance

Your data is stored in Canada or with trusted service providers in jurisdictions with adequate privacy protections.

5. Data Sharing & Disclosure

We will never sell your personal information. We may share data:

With service providers (e.g., payment processors, email platforms) bound by confidentiality agreements
For legal compliance – To authorities when required by law
With your consent – For partnerships or co-hosted training events
In business transfers – If our company merges, is acquired, or undergoes restructuring

6. Cookies & Tracking

We use cookies and similar technologies to:

Keep you logged in
Remember preferences
Analyze website traffic and performance
Deliver relevant marketing (with consent)

You can manage cookie settings via your browser.

7. Your Rights

Depending on your jurisdiction, you may:

Access a copy of your personal data
Correct inaccuracies
Request deletion of your data (unless retention is legally required)
Restrict or object to processing
Withdraw marketing consent at any time
Request data portability (GDPR/EU residents)

Contact privacy@truenorthinstitutemax.com to exercise these rights.

8. Data Retention

We keep personal data only as long as needed for the purposes outlined, or as required by law (e.g., tax, regulatory, educational recordkeeping).

9. International Data Transfers

If you access our services from outside Canada, your information may be transferred internationally. We ensure adequate safeguards are in place.

10. Children’s Privacy

Our services are not directed at individuals under 16 years of age. We do not knowingly collect data from minors without parental consent.

11. Updates to This Policy

We may update this Privacy Policy from time to time. We will post changes here and update the “Last Updated” date.

12. Contact Us

True North Institute Max – Privacy Department
📧 privacy@truenorthinstitutemax.com